The issue seems to be the paypal have blocked anyone from raising their own dispute with Monarch. The message just returns that there is already an open dispute for the transaction, but there isn't. I've messaged at 7:30 this morning, but I guess they are swamped with requests. It would help if there was some communication on what to do, as it looks like those who had the patience to eventually get through have had the dispute raised (and escalated for some I've read) already, but those who are trying to help themselves are getting blocked....!
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