@alphajill Sellers are typically responsible for damaged goods received via a Significantly Not as Described dispute by the buyer. Tell buyer to return item for a refund. Even in the PayPal dispute, insist on a return for a refund and hope that is what will happen. Keep in mind that with the new PayPal policies since July 31, PayPal may not require the buyer to return for a refund though. "For “Significantly Not as Described” claims under our Seller Protection Program, we are clarifying that the item may not be returned to sellers or sellers may be required to accept the returned item and pay for the return shipping costs." Personally, I don't recommend selling internationally during the pandemic because shipping logistics and less frequent flights are a nightmare and because of situations like this. I wonder why the USPS clerk didn't like you insure the package...to avoid risk of high amount of claims during this madness? If you do want to ship overseas, consider insuring with third party insurance carriers...google it.
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