I am a merchant who sells my handmade jewelry with a bigcartel store. I am fairly new to having my own website and have been using Paypal as my sole form of payment acceptance for about two months, and everything has been going just fine until now. Suddenly, within the past week, two payments have been inexplicably and repeatedly denied with my shop, over $100 worth of lost sales, including one now on the line with me on another site demanding to know what's wrong. The response by Paypal has been frustrating, with my initial customer first calling Paypal support and being told their payment was denied for "a reason they cannot say", then my contacting Paypal, being told to have my customer contact them again, and then having my customer receive the same response. What gives? Does anyone have any experience with this? I'm at my wit's end and feeling very flustered with an angry customer and probable second lost sale on the other end. Is there anything that can be done?
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