2 unauthorized charges were made to my account which has been in good standing since 2005. I disputed them. Paypal did not honor the dispute but the merchant did and refunded the charges. Because Paypal did not record the refund into my account, they showed a negative balance. Paypal turned me over to collections for this mistaken negative balance. Now there is no way to rech them and the collection department as well as the merchant have no way to reach Paypal to correct their error. I need to know where my money went. Any one know how to cut thru the Catch 22 and reach Paypal for a solution?
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