I recently made a claim in the resolution centre. This claim was accepted and I was asked to return the item to receive a full refund. The problem is that the return address supplied was in Hong Kong. I purchased the item from the UK and it was sent from the UK. Why do I have to return it to Hong Kong. This looks like a deliberate act by the seller to avoid the item being returned. By the time I have paid postage and import duty most, if not all, of my refund will have gone. I have tried to contact PayPal to raise this with them but there is no way to get in touch with them. I have tried both the website and phone. If anyone can offer any assistance with this I'd be really grateful.
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