Hi, I hope you can help. My mum not too long ago was selling an expensive piece of jewellery via ebay. Someone bought it. She went to log on to her paypal account to check and it looked like it was there, so she got the address, sent off the ring. All ok. Except when she logged in not long after to withdraw the money, it wasnt there. From my mums limited knowledge of the internet and my piecing it together, i think the person that 'bought' the item either hacked or somehow put a screenshot up on my mums machine (which due to her having huge arguements with her internet provider at the time she had lost her internet security so it wasnt picked up) so it looked like it was there when it wasnt. She has been in touch with paypal and they arent interested, the police dont seem to be getting back to her, even though my mum has passed on the email address and address the item waa sent to. If it wasnt alot of money we would just let it go, but it was £6,000, so its alot of money. Can anyone give me any advice on whether paypal or ebay should be able to help, or where to go next? Thanks Charlotte
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