So I bought a pair of shoes the other day and they came in significantly worse condition than described and shown in pictures. I messaged the seller and he was making it hard work to get a refund. I then opened a dispute in which he agreed to refund so I sent the shoes back. He's received the shoes but is saying he can't refund as paypal have taken the funds. I was unsure on this as I haven't escalated it to a claim so didn't think paypal would get involved but how do I go about getting my money back. Cheers.
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