Thanks for stopping by our Chat! I'm sorry to hear that there have recently been some difficulties with reaching us over the phone. Our IVR typically will recognize our customers based on phone number. Was the number you called from or the number entered into the IVR system registered to your PayPal account? Or is it possible that the number is associated with more than one PayPal account? We appreciate your business and we understand how wait times can be frustrating. It's certainly not something we want to cause break ups either. We will make sure that your feedback is heard and we sincerely apologize for the hassle with this. We're always looking for ways we can improve. Not a new number. The number is on BOTH my account and husband's but your IVR says it's not on any account. NEITHER is my last 4 of my social security. I've been calling frequently enough that "she" should not have forgotten me. Your IVR is the 2nd worst one in the world... beaten in horribleness only by Comcast's phone tree. Where first they remind me how much I owe them, when I'm calling about their service not working again. Your IVR always wants to butt into the problem when all I want is a real human who can punch some keys and explain something I don't understand. I am not ever going to want to deal with a robot.
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