I sold several items to a customer via Reddit's r/makeupexchange 11 days ago, and she paid me via PayPal in which I sent her an invoice for the items. The website allows sellers 14 days to provide a tracking number to their customers. I thought that I would be able to ship out the items to my customer the next day and I notified her of this. However, I was unable to ship it out at this time. Yesterday she asked me for a tracking number and I replied that I would be sending it out the following day but would refund her if she was at all uncomfortable due to my not having shipped it out as quickly as I originally thought I would. However, it took her over four hours to respond to my message and I had shipped out her package already when I saw the notification that she wanted a refund. I have provided her with the postal service tracking number, but she still states that she wants a refund and will not send back my items until a refund is sent. Frankly I am not interested in providing a refund to her, and would like to know if PayPal will legally require me to do so. Each customer on this forum is aware that sellers have up to 14 days to ship the merchandise, otherwise they are banned. I fulfilled my part of the bargain in this way. Providing that the merchandise a)is delivered to her and b) is not damaged, am I required to refund her this money? I feel that simply getting "cold feet" and being impatient is not enough justification to demand a refund when damaged or unreceived goods are not the issue at hand. Any help would be much appreciated!
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