Hi @kakahoho I hope you're doing well! PayPal protection is applicable to payment done through a personal PayPal account. If your transaction is not found in you activity page or transaction logs, the payment might have been completed as a guest user. Our purchase protection is not applicable for one time guest check out. Since this is a one-time guest check out and paid using your Card, you may contact your card issuer to seek assistance as they can surely have best options for you. Hope this helps!
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