You should have asked the buyer for the tracking number. The item may have been lost in the mail......IT DOES HAPPEN! USPS won't even allow a seller to file a lost package report until after 10 days has passed. Buyers need to be patient and stop jumping the gun and filing DNR claims to quickly. They need to allow the seller time to put a report in. I had one buyer who filed a report 5 days after I shipped.....tracking indicated they already received it 3 days before. Buyer wouldn't respond other than to keep demanding a refund or replacement. Wouldn't check with carrier, wouldn't check with neighbor, wouldn't check with other members of the household. No help whatsoever. I won the case....BECAUSE I had tracking showing the item was delivered. By then, though, I had sent a replacement.....at additional cost to me. Do you think I got a thank you? Uh, NO! I don't have a problem working with a buyer that is willing to see reason. I know I will get a lot of flack for this...but I'm sick and tired of buyers, Ebay, and Paypal putting the onus solely on sellers to guarantee delivery of a purchase, AS IF they have any control over the 3rd party shipper. Also, it's not like the buyer isn't informed what 3rd party shipper is being used.....it's right there on the Ebay listing. The fact that the the buyer is CHOOSING, OF THEIR OWN VOLITION, with NO outside forces put upon them....to purchase an item that they ABSOLUTELY KNOW must leave the sellers control....AND the fact that they have ADVANCE KNOWLEDGE of this information BEFORE they purchase....not only is that buyer NOW EXPECTING their purchase to be handled by a 3rd party...they have KNOWINGLY AND WILLINGLY ACCEPTED for this transfer to take place the moment they WILLINGLY finalize their purchase. So.... How then does ALL the responsibility now fall solely on the seller to ensure delivery. Why does the buyer not have even a modicum of responsibility in their expectation and acceptance that their purchase has the potentional of being lost in the mail. At the very least the buyer should never expect a complete and full refund..EVER. Yea I know...it's never gonna happen. Ebay and Paypal are a "Buyers" paradise. That we are now living in a world where people refuse to accept any responsibility in the choices they make; playing the blame game, all with the attitude of I want what I want when I want it....so give it to me NOW-----what else can you come to expect. Geeze....it's not as if the Seller is actually the primary reason both E & P are billion dollar industries...that if sellers didn't list something for sale...they wouldn't have any buyers in the first place. Guess it's just to much to ask to expect some mutual responsibility in these transactions.
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