I ordered two books, $6.99 each in June. Never received them. Emailed seller, no response. Opened a Paypal ticket. the seller said the books were delivered, case denied and closed. I never received the items. It says in the account that the total weight was one pound. These are two big books, they are at least 4 pounds each. So the seller lied. How can I re-open the case? I go to the Resolution Center, but I can't find where to re-open the case. thanks susan
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