Hi Jesk,
Welcome to the community & apologies for the delayed response.
Are you still experiencing issues sending payments using your account balance?
Please reach out to the specialist team via email, phone or through Twitter @AskPayPal or via Private Message on our Facebook page at https://www.facebook.com/PayPalUK. They'll be happy to run through this with you in detail and get to the bottom of the issue.
-Intars
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