I'm not sure what to do here. I purchased an item from a very reputable seller on Instagram. This morning I logged into Paypal to check tracking since it had been about two weeks (and I specifically remember receiving an email saying "your package is on the way.") since buying the item. I purchased the item on 7/19 and when I checked tracking it is showing that it should have been received on 7/24. It shows it was delivered, but I never received anything. Our mailboxes are locked, so it couldn't have been stolen. I am now worried that it was placed in someone elses box and they are not being honest in bringing it to us. What can I do? I contacted the seller on IG and she said I can file a claim through USPS? Is that true. I don't want to penalize her because I know this is not her fault. Help!
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