Hello PayPal community, This is the first time that ever happen, but a buyer from eBay is issuing a refund when I'm sure it's him at fault. 1. He miss his package upon delivery when it arrived there in 2 days. His excuse was "he was away, oh he don't know." 2. He issued a refund right away without making a call first to see where the package is or reschedule the delivery, he asked everyone around him when it can just be anywhere or delivered by anyone without taking that call first. I paid for the postage, shipping materials, gave him the tracker, and everything. It's even insured, I did what I have to do. 3. This is the tracker status right now. When he miss his package he had that option to call to reschedule. "Reminder to Schedule Redilvery of your item" Sometime later I saw the tracker again and I see that the "item is finally delivered and is left with the indivdual" like he finally done something I don't know, but then I still have a - balance on PayPal, because the buyer opened that case. He's not contacting me about it again. I told him many times to call the post office, I even found the information for him, but he refused to listen. I opened a case with PayPal and eBay. I'm not sure if I should still pay the rest of the - balance until the case is resolved. If the case is resolved and if I won the case would PayPal pay me back the money if I paid off the negative balance? I'm not sure how long PayPal and eBay will go for in resolving the case... I can't use PayPal until that negative balance is gone. Sincerely, Laura
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