@sumiko wrote: first ,I must congratulate you on giving such a good narrative of the event which took place over a period of several months,most buyers came to this forum full of anger,agitation,emotional and upset,they can hardly tell what transpired. Since you did such a good job,it gives me the opportunity to point out YOU ARE NOT PERFECT,you **bleep** around too long with the bumper,once you find out it is not as described,you should decide what to do next,not wait for weather or spare time. As for him shipping UPS ground,it is none of your business how he fooled the system,in fact he is saving your money by charging a lower shipping fee,did he not? back to the dispute,so Paypal customer service must be reading this forum and advising buyer to file chargeback as the ultimate win solution,if so,why bother to ask Paypal to intervene? A chargeback hits Paypal,since Paypal is the one who accepts credit card payments for subaccounts like us,and these days Paypal has its hands full of disputes and chargebacks,do they need more? Credit card issuer,a clerk will be reviewing your case,your documentation of what he said,what you said is not wasted,as a clerk does read,unlike Paypal robot which is nothing but a piece of software,it does not read or study photos. No one can guarantee what this clerk will do after reading and watching photos,would he/she let you keep the bumper and your money,we dont know,as Paypal ,like you pointed out,has in the past appeal and won the chargeback. I have seen cases where the cc issuer decides to give some money to the cardholder for shipping or suggest each party pays half of the cost of shipping,a bumper is not a rubber stamp,it is too much to lose,so you just have t o wait and see,may be call the cc issuer and try to figure which way the wind blows,yours or his? or Paypal. But Paypal buyer protection is not like Ebay,you pickup shipping ,while Ebay will waste no time and get you a return label,if seller has used Ebay to print UPS label,you may get the same label for the same cost or worse if he did not use Ebay to print label,Ebay WILL GIVE YOU A FIRST CLASS 2 OUNCE LABEL TO RETURN THE BUMPER! The narative did not take place over several months. It took place over a few weeks. I did not hold the bumper and wait several months to complain about it. He asked me what I wanted to do. I asked if I could see if a full nut could bite on the stud. That's it. I suggested that only because the bumper is really hard to find. It took me 2 years of looking to buy one. It's a rare OEM part that is no longer produced. Him shipping a damaged bumper via Ground claiming it to be in excellent condition is not saving me money. It's doing the exact opposite. I'm out 700 bucks and to recoup my money I have to pay half of that back to return it. Meanwhile he can take the bumper and resell it for that price to someone else and laugh to the bank. I asked PayPal to intervene because when I called them to file a dispute I specifically told them that I wasn't paying to ship it back numerous times. They assurred to me on the phone that I wouldn't have to. Then after they do the claim they tell me I have to ship it. Had I known they were gonna tell me one thing and do another I would have just went the CC route. Apparently, it's their policy to make the buyer ship it back but I was unaware of this because I told them upfront before I filed the dispute that I wasn't going to pay it. In the few disputes I've had in the past they got closed rather quickly because we'd come to an agreement and they always covered the return shipping. Thanks for the info on the CC chargeback process. If an actual human with common sense can look at all the photographs then I should be in good shape. I was always under the assumption that a human reviewed cases for PayPal when the transaction number is high. All I know was that the claim was going by slowly until I sent them my evidence via email. They never asked for any but I sent it anyways. It took them about 17 hours to rule in my favor after I emailed them the proof. Silly me, I thought a human looked at it.
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