I started a dispute over a pocket watch that i had bought and found that io did not like it. I saw on the bottom of the page that they accepted returns for 14 days, i tried to return the watch but the seller refused saying it was for spares or return only. I pointed i=out thaththey accepted returns on the bottom of there add, they agreed and ebay sent me a message to say that the seller would bow accept the item, on the bottom of ebay's email was the address of the seller the same as on the ebay add. I wrapped the parcel up addressed it and sent it off to London on the 13/6/17, i then sent the seller an email saying that i had sent the watch back to the address on there add, He replied that was an old addressed they now live in Edinburgh. I contacted ebay to tell them and was told that the seller was in the wrong as the address suplied on there email was the same as on the address in the add. I have tracked the parcel but has not got any further then the post office in London. I contacted ebay again who told me not to worry as because i had provided the tracking number that had been supplied by ebay that i just had to wait a few days and call again and i ewould be refunded. I called yourselves today and was told i have to wait until; the parcel is delivered or returned to me. what am i supposed to do if and when it does not get delivered or returned to me. The paypal customer service had got me mixed up with the seller telling me to wait until it was returned to me and then to issue the refund, i had to explain again that i was the buyer not the seller, and i asked how long i was supposed to wait and the lady i spoke to had no idea, I explained that Royal mail had a limit of 10 days after the 3 working days allowed for delivery to make a claim and was told to do that then. I also asked about another item that had never been delivered, the seller had already issued a refund but paypal are hanging onto it for seven days for some reason before letting me have my own money back. I already have a heart condition and high blood pressure and this is not helping.I am tottaly fed up with this situation. Can anyone please help me get my money back
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