Stupidly, I have made a hash of purchasing and printing a postage label for an item I have sold on Ebay. I wanted a Packing list too and instead of printing off the label first on the Print Label Now page, I went straight to the “Print packing list” option on the left hand side of the same page. Oops!! When I tried to go back to print the label this option had now disappeared. I then had to start again and have ended up paying for postage again. I eventually managed to print a postage label and then discovered that I could void a label. My error has been compounded because I don’t know which of the two postage labels is unused and which one I printed, as there is no transaction number or tracking number on the label I fixed to the package. When I handed the package over at the post office I was told that their barcode reader couldn’t tell me what number was on the QR code. Should I therefore try and claim back both postage charges and see which one is allowed by Royal Mail – or what other solution is there?
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