Hi all, I've already wasted so much time on this scammy customer... ugh! Back Story - I bought these Stand In Baby dolls from a supplier and have them on a Clearance Sale now which the supplier was/is angry about. Because of this, supplier has been bad mouthing me to people. I'm totally within my rights to have a sale on them if I want to. Anyway, I think this customer has it in her mind, from the get-go, that I might not be a good business to deal with *sigh* because the supplier told her to 'be careful dealing with' me. I've linked to the chat transcript, below, between myself and the customer that bought one of the dolls. She contacted me saying the foam inside the case was damaged. Warning: the chat transcript is long but kind of amusing if you enjoy getting an insight into a scammer's mind lol. I have already installed the Shopify Fraud Filter and blocked her from futher purchases from my stores, but my question is - How should I deal with the Paypal dispute (of $178.01USD - which is 30% of total order price including shipping) that she has just placed? As per the chat transcipt you can see that we agreed that the case was worth $60USD so I'm happy to refund her that, even though the damage is very small. Now that Paypal has put a hold on the funds, I can't refund her $60USD. I have only 3 options (screen capture linked to, below): 1)Refund the amount she wants ($178.01USD - which is absolutely ridiculous) 2)Show that I've already refunded her (can't do as I haven't and I can't do anything on the transaction as it currently stands) or 3) Send her a new case (which I don't want to as she said she doesn't want it and I just know in my gut that if I do send her a new case she will either claim it as not received or damage the parcel and claim it as damaged). Any advise is greatly appreciated! Oh and when I typed '5%' (in the chat transcript) it was actually a typo, I meant to type '15%'. Paypal Dispute Resolution Centre Options: https://cdn.shopify.com/s/files/1/1911/8997/files/scammy.jpg Chat Transcript: https://cdn.shopify.com/s/files/1/1911/8997/files/Berenicecompressed.pdf Thanks in advance for any help/advise provided! p.s. Can I manually send funds to her Paypal email address and then choose/use Option 2 in the PayPal Dispute Resolution Centre options?
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