I sold a horse blanket to M.C. in the beginning of May on a FB group (since found out it is one of the few is has not been banned from yet). She had me ship it to an address that I later found out is not the same as her paypal address. Three weeks later she filed the dispute with PayPal. Our conversations were fine and I had the tracking number to prove it was delivered. I as the seller had the claim escalted after talking to a paypal customer service rep. and her clearly stating that I had done my part and should get the money. They ruled in buyer's favor. I called on Sunday and spoke with another customer service person. He said he could not understand why the ruling had gone the way it did. That it appeared all my evidence I sent (screen shots of the conversations) had not been reviewed and I had provided a tracking number. So he reopened the claim. I got a notification today that said: To be eligible for PayPal Seller Protection, we require that all sellers provide us with proof of delivery via online tracking. Unfortunately, we can't grant your claim appeal because we were unable to verify delivery. Specifically, the tracking was not delivered to the address in the transaction details page. You may review the conditions of PayPal Seller Protection by clicking "Legal" at the bottom of any PayPal page and then clicking "PayPal User Agreement." Sincerely, Protection Services You can see in the information I sent where they Buyer SPECIFICALLY ASKS for it to be sent to the address I mailed it to. Can someone explain to me how this happens? M.C. has been BANNED from MULTIPLE pages and I have since found out was found in violation of two pages for this behavior. SO Paypal must be able to see she has filed claims like this before?
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