So basically, I sold an eye shadow palette through depop but chose to recieve payment via paypal as they fees were waaaay less. Anyway, I showed authenticity for the item and discussed with the buyer that it was real, put a bunch of pictures up to further back this up and we came to an agreement. So she recieved her items but has created a claim for some reason and now my account is in the minus, and I can't buy or sell anything through paypal. My item is 100% real, and I can prove it but will I have to refund her just because she made the claim? This seems really unfair, as I'm making good money from depop and only have ever had good encounters with buyers but I've had to stop temporarily because of this, and I would NEVER sell a fake product as I am not a d*ck and it can be very dangerous. Has anyone else been through this? What happens next? Any info would be greatly appreciated 🙂
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