Hey JimFrits,
Thanks for providing the Community with those details, it definitely helps in getting your issue resolved! Based on what you've said, it sounds like she may have checked out as a guest, meaning she chose to pay with her credit or debit card to a merchant that processes through PayPal. This creates a record of the payment through our system, and if she were refunded this way it would go directly back to the card. If you haven't seen the payment returned, the best option would be to work with your card company or bank to see what options they may have. I hope this helps! 🙂
- Ashley M
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