I was notified by PayPal that a buyer had disputed a transaction and they were putting a hold on the funds while they investigated. I provided copy of order and mailing information. Today I got an email saying PayPal had closed the case and my funds were no longer on hold. When I checked my account, I found they had refunded the buyer. So now the buyer has the merchandise plus a full refund and I can't get to anyone at PayPal to explain what happened. Any I did get in touch with eBay but they said it was a PayPal action so they couldn't help. It's not much money at all but I would like to know what they found. Help!
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