I feel like everyone at PayPal just had a sheet of replies they copy and paste to customers. I know what *I* have to do to change my name. It's PayPal that keep changing their minds on what they'll accept from me. I've finally had my name changed now because someone somewhere has decided my photo ID in my old name is fine! No-one told me that before, everyone said new name. Ridiculous how many hoops I've had to jump through to change my name.
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See, I get that. What I don't get is being told at one point my birth certificate was enough ID, then bring told no I need passport in new name, then being told actually I can send in my passport in my maiden name as ID, and now I'm being ignored!! This is ridiculous now.
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I got married a few weeks back so I contacted PayPal to change my name from my maiden name. I got asked for my marriage certificate. I scanned and sent in the certificate to be told I needed photographic ID. Now my passport is still in date for 2 years and I can legally use it in my maiden name for that time so I am not going to pay to update that early and lose two years. I don't drive so don't have a driver's license. I told them of this and got told i could scan my birth certificate and that that would be sufficient. I got an email back after I sent that in saying my name woild be changed within 48 hours. I emailed today as it hadn't been changed to be told they need photo ID after being told they don't need it and my birth certificate was fine. It took me days to get hold of my birth certificate and scan it in and I only did so because they said it would be enough to change my name. Now apparently it no longer is. Why do they need photo ID? It would contain my name and date of birth jist lile my birth certificate does so why do they need that again with the addition of a photograph of someone who they can't even see?? Has anyone else has this trouble??
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