Hello, I was looking for some advice. I sold a coat to buyer and when he received it he claims it’s now ruined as when he washed it there is now glue like marks all over it ? He said there must of been dried glue on the coat that has now heated up and come out in wash. I took photos of the coat before Posting and there was no marks on it ( I have all these pictures) the buyer has basically ruined the coat by washing it somehow and now wants a refund. PayPal advised me that they will request the buyer to send it back for a refund but I do not want a ruined coat back. The situation is so unfair the coat was sold for £70 but is worth around £100 . Does anyone have any experiences like this before ? I’m trying to call PayPal again to make it clear I don’t want a ruined coat send back to me but am stuck on hold Thanks
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