I had a nightmare experience with paypal. I couldn't get an old debit card and bank account off of my account for the last 6 months. I kept on getting an error message saying "Cannot remove card pending authorization for a transaction." So the customer service agent said that I had to answer a few questions to verify my identity so they could remove my card for me. I said okay. She asked me questions for 10 minutes about where I lived as far as back as highschool and elementary school. None of that information is public and I can't remember it anyways. Then when I couldn't remember that information she asked me personal questions about my relationship with my dad. I said that was not public information and she was phishing for information illegally. So I answered questions for ten minutes and she refused to remove my bank account because I wouldn't answer her questions about my current relationship with my dad. I tried to email paypal and I knew it was a glitch because they fixed my debit card part of the account so I could remove it. So it is possible to fix. Then they refused to fix my bank account part of my account because they said I have to answer more questions. But I already did it and they are just harassing me and phishing for private information. If this glitch is not fixed then I plan on reporting them to the BBB and perhaps the FTC for attempts on phishing for private information.
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