we are selling digital products which may not comply with Seller Protection Policy. 😞 but there should be chance for us to upload delivery proof as always.
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in case it's between credit card and PayPal, it should belong to type of credit card chargeback. but it's weird that it's stated as "unauthorized claim" instead of "unauthorized chargeback". such case did not happen before till July 6. I was wondering if there is new change of the PayPal policy, or just because the info was not updated by PayPal in time...
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thank you very much for the info. but normally the status of unauthorized claim would be at “being reviewed by PayPal" or "Requiring your action". this time, it shows "open" without the function to upload delivery files or send note to PayPal. is it possible that the open claim was not reviewed by PayPal or buyer did not upload proof to PayPal yet? no idea. 😞
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thank you for your attention. instead of credit card chargeback, it's the unauthorized use claim filed with PayPal. no chargeback fee is involved. no idea why unauthorized claims work with transactions exceeding 180 days.
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normally we got open disputes for INR/SNAD transactions. what does it mean by "open claim (reason: unauthorized)"? is it because buyer does not submit unauthorized proof or PayPal does not check the case yet?
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According to the PayPal protection policy, disputes, claims and even chargebacks could be filed within 180 days after receiving payment. but recently, we got an unauthorized claim for a completed transaction which was submitted last year and it exceeded the time range of 180 days. anyone knows why this happened?
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Hello, as a seller, I found almost all chargebacks for virtual goods we are selling lost. but we did send the product to the buyer confirmed it's used when we received the chargeback cases. is there any advice/suggestion about how to dispute such cases?
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Hello, which type of issues does "inquiry by paypal" belong to? disputes, claims, chargebacks or bank reversals? would like to know how to deal with this kind of case. so it's better to clarify the type it belongs to first.
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