Hello community and PayPal,
I'm writing this thread because I couldn't find anywhere better to do it and in case anyone else has had a smiler poor experience dealing with a fraud through the buyer protection policy. I had an item that was delivered to me that I had paid for that was not finished and the seller told me he would refund the purchase price but never did and also went silent so I could not contact him. I contacted paypal several times to open disputes about the item providing proof that the product didn't work firstly via video evidence (this was rejected as it wasn't 'compelling enough'), the second time I reopened the case and provided conversation logs between myself, the original developer, company owner and a NEW Dev saying it wasn't finished (this was also rejected on the same grounds). Apparently the seller provided better evidence that the program did work which is complete rubbish and they based their answer on that but they wouldn't even show me that evidence because of 'privacy reasons'. If the seller had a working product, shouldn't PayPal tell him to give it too me and this can all be settled. I think its ridiculous that they can just overlook the evidence that the buyer has provided in a 'buyer protection policy' not a 'seller protection policy'. They told me to contact my bank instead and do a charge back (They had the problem fixed in 3 days). End of the line, don't waste your time with PayPals guarantees, just go straight to your bank if you can't resolve the issue with the seller personally. I am highly dissatisfied with the process and how my dispute was handled. The people I spoke to were excellent but the 'buyer protection policy' from my experience was a joke. I'm very appreciative of the work and service paypal provides but just very dissapointed in the outcome of this case when it could have been fixed very easily with my bank. Buy Safe Online Guys!
... View more