I had a case pending where the seller, VacaToday.com took payment for a pre-paid vacation and never delivered. VacaToday has disappeared and their website is no longer active; however, I can buy their domain from GoDaddy for 99 cents. After lodging a complaint with the PayPal Resolution Center, I attempted to escalate within the 20-day period after the complaint was filed, since the seller never responded to the initial query as I had received an email from PayPal saying that I would need to escalate or the case would be closed. When I attempted to escalate through the PayPal Resolution Center, the only options on the screen were "Resolve" or "Cancel". Obviously, neither of these options were palatable under the circumstances. I have now been informed by PayPal that the case has been closed because I did not escalate within the 20-day time period. Why does PayPal offer a resolution service that errs on the side of shady sellers? The case should be OPEN until the seller responds or autmatically escalated, not the other way around. The Catch-22 ... PayPal: "you must escalate within 20 days or your case will be closed" Buyer: "there is no option to escalate" PayPal: "your case has been closed because you did not escalate." This is nuts. Does anyone know the process for appealing closed cases?
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