A customer of ours claims we charged her a second time for a random, larger amount (not related to any specific order or purchase), on top of her initial purchase. There is no record of this second transaction in our system, though our name does appear in her records. Presumably, whoever did charge her account used our name from her previous transaction history. We were asked by Paypal to submit proof that we did not make this transaction. I said to simply check our history; it's hard to prove a negative. We then received an email saying the disputed amount had been debited because they 'did not receive proof of postage.' This makes no sense as we are not claiming we sent out the order correlating to the disputed amount, we are saying we had nothing to do with it.
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