Just to give an update, I called Paypal and was told this should be resolved within 24-72 hours. Apparently with Paypal credit claims you only open the case and paypal takes care of the rest from that point. Also, I was told it takes up to 30 days. I'll post again once resolved just to close out this thread.
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I actually didn't take any extra action. Unless it automatically escalated? But at any rate the seller already told me he forgot to mail the package then said sorry I'll issue a refund. That was weeks ago. Still no refund or package. I think I need to call customer care. Hopefully they are open tomorrow.
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Am I missing something here? Below is all I can see Status We received the claim you filed on Apr 29, 2017 11:28:39 PDT. Next steps We're reviewing this transaction and will email you soon with more information and next steps, if necessary. Case actions you can take Change issue
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This is actually a case And I googled how to escalate but that's not an option for me. Also, the seller did provide a tracking number. But he never shipped the item. The tracking number shows the item was never delivered to the post office.
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Also, on the right side of the screen it shows I didn’t receive something I purchased It's right under the transaction number and the seller's info.
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How do you do that? I opened the case and there was never anything telling me I should do anything else. It shows under review by paypal and that's all. It doesn't have a link for me to do anything else. There is a "change issue" button but my issue is still the same. I opened this as a case to not get charged why do I need to do something else? This not only not makes sense but is aggravating.
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No. Still shows as "under review" Status shows "being reviewed by paypal" and my home page still shows I owe the money on the transaction.
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I have a case open on a seller who did not send the item I purchased. I started my case 4/29. The seller provided a tracking number but never shipped the item. The tracking number even shows usps never received package. Seller stated he was going to refund my money but never did. Here it is almost a month and Paypal has not returned the payment. It was thru paypal credit so I haven't lost anything but I hate seeing it on my home page. This transaction was not thru eBay if that matters.
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