Sparks1955, Can you try this potential workaround that I received from Paypal support. It did not work for me but it may work for you. Change the Default Carrier from Canada Post to UPS and SAVE. Change back to Canada Post and SAVE Customer are then able to get passed the error message and purchase and print the label. To change your default shipping carrier preference, please follow these steps [Note: I edited these steps to make them match the Paypal Canada Site versus the PayPal US site that I was sent]: 1. Log in to your PayPal account. 2. Click 'SUMMARY' at the top menu bar 3. Under 'Selling Tools', click 'Seller preferences' 4. Under 'Shipping my items' click 'Shipping preferences' 5. Under 'Default Shipping Carrier' select your preference. 6. Click 'Save' Switch default shipping carrier to No Preference (My Selling Tools (Business) or Seller Preferences link (Personal). Go back to transaction and create label, respond with Do not have a Canada Post account. Fill out the form appropriately. If it takes you to a screen saying you already have a Canada Post account. Customer can contact Canada Post to obtain a Customer Number [provided for Canada Post Business Accounts, not for Canada Post Personal accounts]. With this number, the merchant is now able to link the accounts together. When adding an existing Canada Post account, remove any leading 0’s. That is while the Canada Post account used by PayPal is 6-digits, for example '123456', the Canada Post website uses 9 digits, which are created by adding three leading zeros. Meaning the 6-digit Canada Post account '123456' becomes the 9-digit account '000123456'.
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