I've submitted a ticket too which also said I sent it to the wrong dept. For me, Light Packet is still not working and just the other day I had an order to Russia and the address that printed was question marks and had to bring it to the Post Office. I've been using Light Packet for years, this is so frustrating.
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I submitted one too! Still not working and just today it couldn't print a Russian address, all that printed was a bunch of question marks. Ref #170525-000463
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I am also having this issue, I'm hesitant to call in seeing that you've tried already so many times. There is still a light packet option, I used it through my Etsy sales but it's not through paypal.
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