jgatl

Dionne Do not take no for an answer. If you were refunded for a 4 month payment, PayPal Credit can reallocate this payment for you to the correct balance (or in fact, to any balance). When you call PayPal Credit, ask for a supervisor. If the CSR pushes back, tell them a previous supervisor told to ask for a supervisor because you were having trouble getting payments allocated correctly.     One other note. When any promotion is expiring within 60 days (really 2 billing cycles), PayPal Credit will automatically allocate anything above the minimum payment to that expiring promotion. If you have easy payments (24 month), they are built into the minimum, plus $28 for any other (3, 4, or 6 month) promotions. If you are outside the 2 billing cycle window, you should first make the minimum payment. You then must call in to make a phone payment specifically allocated to your promotional balance.    I highly recommend creating a spreadsheet of your balances. I've mocked up a quick example here. Red shaded cells indicate when the promotional balance either expires or is due to be paid off (easy pay). Note that any payment made on a balance expiring in more than 3 months will go to Easy Pay, so you will need to call in for those. I've highlighted those in red text. Finally, remember that your minimum balance will include $28.00 toward promotional balances, so your additional payment amount should exclude the $28.00. Hope this helps.    ... View more

That sucks Dionne. With 3 months left, I'd ask to reallocate any payments you can. I would not take "we can't reallocate payments as an acceptable answer." They could say, we cannot allocate any payments before we took the accounts over from Comerica (June 2019?). I believe they will reallocate for the past 90 days but I would push for more. That will take about 2 weeks to resolve. Make sure you call in to make your next payment, so you can specify how you want it allocated.   One last budgeting trick you can use is to see if you can possibly pay 2x a month (or every other week) so it's not as large of a bite out of your paycheck. The advantage here is once you've met your minimum payment, the second payment can be completely allocated to whatever balance you choose. For example, you get paid on 1st and 15th and your statement ends on 15th, and the minimum payment is $128 ($100 easy pay, $28 to promotional balances expires on April 15): Jan 1 -- paid $128 -- $100 to easy pay plan, $28 to next expiring balance Jan 15 -- paid $75+ -- $75 will go to easy pay UNLESS you call in and direct it Feb 1 -- paid $128 -- same as above Feb 15 -- paid $75+ -- call in again, this is still not 60 days from expiration of Apr 15 Mar 1 -- paid $128+ -- now anything over $100 easy pay min payment should go to expiring balance Mar 15 -- paid $75+ -- should be automatically applied to Apr 15 balance, check the portal online on Mar 17 to confirm Apr 1 -- paid $128+ -- same as Mar 1 Apr 15 -- paid $75+ -- same as above   Good luck and reply back if the forum can be of any help. ... View more

Completely agree. My hope is that anyone searching for help can find this post and that it gives them the process to deal with a broken system. ... View more

@Pobe Call in and ask for a supervisor. Tell the CSR you have had payment allocation problems and that a previous supervisor told you to ask for them. Some good points to follow: Have the original purchase date, seller name (from PP Credit statement), original purchase amt and current balance for both sides of the allocation (from balance and to balance) Document the date you called, what you asked to have done, and the expected before/after results There is an internal ID used for each balance. Get the CSR to tell you that ID, it's a simpler way to identify the balance if the allocation is done incorrectly.  Have the supervisor restate the allocation before/after results and ask that the unique IDs be used in the work request documentation Set a calendar reminder for 2 weeks after the date (mine are taking just under 2 weeks) When you receive an Account Notice from PP Credit, wait 2 days and then check your balances. The account notice precedes the actual change. CSRs will tell you it takes 1-2 billing cycles to show up, but the allocation transactions will show up with 2 days of the notice.  Repeat steps 1-6 if the allocation is done incorrectly I highly recommend building a spreadsheet of your balances, with one set of columns representing the balance(s) owed and another set of columns representing the payment made against each balance. The rows represent each billing period. Match that spreadsheet up with your statement and put comments on the specific balance column (or payment portion allocated against that balance) when you call in with notes from your call. It makes it much easier to track down historical changes rather than flipping through statement PDFs. ... View more

You will need to look at your minimum payment required. It should be the "easy payment" amount required ( £ 360/12 = $30) plus the minimum on the remaining 4 month same as cash. I believe this is a flat  £ 28, although it's changed a few times since I wrote my first post. Unless you have a 4 month same as cash balance expiring next month, the  £ 170 payment will be allocated as  £ 28 to one of the 2 same as cash balances, and the remaining  £142  will be allocated to the  £360 balance until it's paid off. When you call in to reallocate your payment, I'd recommend allocating the £112 (£170 -£30 for easy pay balance -£28 for minimum payment) to one balance (such as the £400 one) until it's paid off, then continuing the £112 allocation until the £160 is paid off.   One final tip, if you have a month where your payment will allocate across the two 4 month balances (£160 and £400), adjust your payment slightly so you only pay off one balance. In your example, in the third month the £400 balance with a £170 payment (£140 net) will result in £20 being applied to the second balance. So adjust the third month payment to £150 and the fourth month payment to £190. Asking PPCredit to allocate across 2 balances is asking for trouble. They will invariably do it incorrectly.  ... View more

No @ccook24747 , if the minimum amount says $250, it will add up to the total of all easy pay (24 month) plans plus whatever balances are expiring this month. For both October and November, I submitted an online payment for this amount shown on the statement (also shown in the PP Credit portal), and the payment is allocated correctly. I have not found the 60 day rule to work in terms of applying the payment. Example, if your minimum to avoid interest is $200.00 on your November statement. You have $50 due each month in easy pay, a $150 balance expiring in December,  a $100 balance expiring in January for $100 and a balance expiring in February for $50. If you pay $350, $200 will go to paying off those balances expiring in December, but the $150 will go to your easy pay balance. In this case, you would use the portal to pay the $200 to avoid interest, but call in (and ask for a supervisor) to make a $150 payment, allocated as $100 to payoff the balance in January and $50 to payoff the balance in February. As of this posting, all of my allocations have finally been applied correctly. But I've had to call in 4x to get one of the allocations applied correctly. Turnaround time is about 2 weeks, so make sure you call in at least 2 weeks prior to your statement due date for payment allocations. My understanding from speaking to a supervisor is that Synchrony cannot handle these overpayments when one (or more) easy pay balances exist on the account. I have setup another PP Credit account under my spouse where I will only make 6 month no-interest purchases, and reserve my account for 24 month easy pay purchases. I believe doing this will allow any overpayments to be correctly applied to the next expiring balance. ... View more

An update to my last post. My experience over the past 90 days has been horrible. I have been calling into PP Credit every 2 weeks to either allocate a new payment or fix an incorrectly applied payment. Calling in to get the representative to allocate the payment does not work and will just have you calling back in to get it fixed. I get an email in my inbox stating an allocation has been performed but it's never applied correctly. I now have 3 open cases for allocations (2 to be fixed and one that is to be applied). My first real problem will come on my November bill, where I have an expiring 6 month same as cash balance. I'd recommend to each of you to record your calls, take copious notes, and set a calendar invite to follow-up every 2 weeks.  At this point, I'm going to send a certified letter stating what's occurred, how I am disputing the 3 allocation letters that say the work has been completed, and what needs to happen to resolve these issues.  ... View more

I successfully called in last week and applied a payment to a specific balance. The payment didnt show up in the portal for 2 days and then took another day or two for the balance to reflect the payment.  With respect to balance allocations, my reallocation happened in 14 calendar days (and the CSR confirmed this was the timeframe). They quote 2 billing cycles because dependent upon when you call into Paypal, the reallocation may fall into the 2nd billing cycle. Another important note, you can only make one balance payment per call into PP Credit. In this case, I had 2 balances I wanted to pay off and had to wait to the following day to make the 2nd payment. I believe you can make a payment and split it across two balances, but I wanted to keep it simple and have the payment amount match the balance I was paying off.  ... View more

I forgot to mention a critical step. You have to make your minimum payment in full before you can call in to have the CSR create a payment that will be applied to a specific balance. I am not using PP Credit’s autopay, because you can’t set a payment date. I always pay in advance of the due date, so I can verify how the minimum payment was applied before calling in to have the CSR apply a new payment on a specific balance. I agree Synchrony’s CSRs are not as good as Comeity Bank’s CSRs. ... View more

I no longer recommend paying anything online but the minimum. If you want to specifically allocate (or override) your payment to go to a deferred interest (6 months same as cash), you should call in to <removed>. I spoke to a CSR today (7/13) and she told me that they can apply any payment, if made over the phone (using your existing PayPal Credit payment source), to any balance. I would not pay any excess payments online, since Synchrony is now quoting 1-2 billing cycles for reallocations. Be sure you are clear about the specific balance where your payment should be applied, providing the merchant name, original purchase date and original purchase amount and current balance amount. If you have an existing reallocation in place, be sure to treat it as "applied" until it's complete, while you are calling in to make additional payments. I'd also recommend making a specific payment for each balance on different days, rather than grouping them together. This way you can refer to the payment amount and date if there's a problem. ... View more

This month, I created 2 payments (as described above) and the 2nd (non min) payment went to the next expiring 6 month same as cash balance. No need to reallocate. Hopefully it’s fixed for good! ... View more

After doing my latest transfer, the CSR encouraged me to submit feedback on paypal's website. I asked for 2 things, and would encourage everyone with multiple balances to do the same: Allow users to allocate their payment to balances at payment time (e.g, $200 payment, $120 to easy pay, $80 to balance expiring 5/11/2019).  Revert payment process to old process (pay minimum and then apply any overpayment to next expiring balance).  ... View more

Since we can't change the way payments are allocated, I recommend splitting your payment so it's easier to allocate (when you have a mix of easy pay (24 month) and interest free (6 month) balances.     Make one payment of the minimum listed on your statement (or in the portal) about a week prior to your due date. The minimum will be equal to the sum of the easy payment amounts per month (this will be shown on your statement) plus $27.00 (it's only $27 whether you have 1 or more interest free payment balances. Schedule another payment the day after the min payment due that equals the overage you need to satisfy the interest free balances. If you have multiple interest free balances, sum the total amount of those balances, minus $27 per month. Then divide that sum total by the number of payment remaining for the last expiring interest free balance. Refer to this the "interest free balance payment" Double check to make sure this payment amount applied against the next expiring interest free balance. In some cases, your interest free balance payment may not be enough to satisfy the next expiring balance (ex., you owe one balance of $250 expiring in Feb 2019, and another for $500 expiring in 7 months (July 2019), $750 - (27*7) / 7 = 80.14 and 2 payments would equal $214.28 (27*2 + 80.14*2) which is less than $250). In this case, you'll have 2 payments of $98 each to satisfy the $250 and then $500 - 27*5 / 5  = $73/month. Or you can keep the interest free payment at $80.14 and make a one-time payment of 35.72 to satisfy the 2 month payoff. I personally like the first option because I can schedule all my payments in the PayPal website at one time.  Look for rounding issues. Normally when you divide your interest free balances out as shown above, you will either have to overpay or underpay by a penny for a month or more. In the example above, let's assume you had 2 balances of $245.13 and $689.12. The total divided by 7 months is 106.464 (removing $27.00 min for payment amount). If you use $106.46 + $27.00, your total payments will be 934.22 (underpaid by $0.03). So you would need to adjust your first 3 payments to be $106.47 and your last 4 payments to be 106.46. In this example, note that your first balance is paid off with the 2nd payment ($266.92 paid vs. 245.13 owed, with $21.79 remaining). You will have to allocate that $21.79 to your other interest free balance when you call into PayPal, otherwise it will remain on the easy pay balance.  Schedule all your payments (step 1 and step 2) or each month until your balances are paid off. I'd recommend scheduling them all in advance only if you don't plan to make any new purchases. If you are, then I would only do a couple of months since you'll have to go back and recalculate the interest free balance payments each time you add a new purchase. Set calendar reminders for each month 1 day after the interest free balance. It takes a day for payments, once completed, to allocate to each balance in the portal.  Call into PayPal credit and ask to allocate the 2nd payment to your next expiring interest free balance. You can't do anything about the first payment, because it's the minimum amount due. This will simplify the process of allocating payments. If you don't do this, you'll have to figure out the difference between the minimum and your total payment (PayPal will double check this before the allocation). With the second payment, you will just tell PayPal "Allocate my payment of $125 to my $250 balance expiring in February 2019."  You will get an email about the workcase immediately and then another stating it's completed (see images below). Check your balances the day after you receive the completed email and you should see the changes. Make sure you check your monthly statements to ensure what you show as the expiration date on interest free balances matches your interest free payment schedule. New purchases aren't assigned an expiration date until the next PayPal credit statement is issued. I've found that anything purchased within 1 week of the statement expiration gets 7 months, and anything  above that  gets 6 months. So if you are thinking of buying something on interest free, try to buy it within 7 days of your statement close date. Finally, I would set a calendar reminder for the month where you have an interest free balance expiring, to make sure you next monthly payment will have the total balance paid off. <photo removed> ... View more

I've called customer service about the same question, and they've informed me that the minimum amount will adjust as you pay down the balance. I have a 24 month payment plan that should adjust in 6 months to add a penny to the required minimum. I'll post back once that time arrives to determine if it auto adjusts. If it doesn't, I'll add $0.06 to my minimum payment so I don't have to worry about missing the interest free offer.   ... View more

I spoke with a CS rep today and he pointed me to the following help text that explains how the minimum payment works. He explained is that the minimum payments for purchases after July 2018 will fall into 2 categories. The first category is 6 month interest free ($27.00 minimum regardless of whether you have just one or multiple balances). The second category is easy payments, which should be a set amount per month ($240 purchase, $10 per month for 24 months). In this example, your minimum payment would be $37 ($10 + $27).   The other thing the CSR told me was that the $27 minimum will be applied to any interest free balance that expires in the next 2 billing cycles. This won't count your current billing cycle. If we use today (10/26), we're in November billing cycle (the November statement hasn't been issued yet). Since I have a balance expiring in January 2019, the $27.00 will go to that balance (count 2 cycles, December and January).  Any excess payment above the minimum will be applied to the next expiring easy pay balance (as outlined in the help text above). Although the help text states that your excess payments will go to the 2 billing cycle expiring deferred interest balances, that didn't happen for me.  I'll see what next month brings in terms of payments.   I was quoted a 3 day turnaround on the allocation.     ... View more

One change to the prior post (quoted below). The $20 difference between the minimum payment amount and easy payment amounts will be applied to the next expiring 6 month same as cash plan. I've modified the text in red to match what happens: @jgatl wrote: Single payment results. I have 3 easypay (24 month) balances, the two that don't expire in the next 6 months and another that expires in 3 months. To illustrate this, the amount I paid was $300 and the minimum due was $200. The 2 non-expiring easy pay plan payment amounts are $70 and $110. These 2 plans paid as expected ($70 and $110, or $180). The over-payment of $120 was split with $100 going to the expiring easy pay plan ($300 payment - $200 min) and the remaining "unapplied" minimum payment amount ($20) goes to the next expiring 6 month same as cash balance.   So the rules appear to be: Listed easy payment amounts on your statement will be applied correctly ($70 and $110) On a single overpayment, the difference between the sum of the listed easy pay amounts ($180) and the minimum payment listed on the prior month's statement ($200) will go to the next expiring 6 month same as cash ($20) The difference between the payment and the minimum payment amount ($300 - $200 or $100) will go to the next expiring easy payment balance You can only allocate the difference between the minimum payment and your payment ($100). The other $200 cannot be allocated  The allocation erases what happened with the overpayment. In the example above, the $100 applied to the next expiring easy pay balance is available to move with your reallocation request.The $20 remains on the next expiring 6 month same as cash plan ($200 - $180 = $20).  Call to reallocate your payment if you have a 6 month expiring balance that expires before the next expiring easy pay balance I don't know what occurs when you have 6 month same as cash balances expiring at the same time as an easy payment plan. My balances are staggered such that the six month balances expire before (or after) the next easy payment plan. Good news is that I was quoted a 2 day turnaround on my allocation request.   ... View more

Single payment results. I have 3 easypay (24 month) balances, the two that don't expire in the next 6 months and another that expires in 3 months. To illustrate this, the amount I paid was $300 and the minimum due was $200. The 2 non-expiring easy pay plan payment amounts are $70 and $110. These 2 plans paid as expected ($70 and $110, or $180). The over-payment of $120 was split with $100 going to the expiring easy pay plan ($300 payment - $200 min). The remaining "unapplied" payment amount  ($20) went to the next expiring 6 month same as cash balance.   So the rules appear to be: Listed easy payment amounts on your statement will be applied correctly ($70 and $110) On a single overpayment, the difference between the sum of the listed easy pay amounts ($180) and the minimum payment listed on the prior month's statement ($200) will go to the next expiring 6 month same as cash ($20) The difference between the payment and the minimum payment amount ($300 - $200 or $100) will go to the next expiring easy payment balance You can only allocate the difference between the minimum payment and your payment ($100). The other $200 cannot be allocated  The allocation erases what happened with the overpayment. In the example above, the $20 applied to the 6 month balance is removed and replaced with the $100 reallocation request. It's likely that $20 will remain on the next expiring easy payment plan ($200 - $180 = $20).  Call to reallocate your payment if you have a 6 month expiring balance that expires before the next expiring easy pay balance I don't know what occurs when you have 6 month same as cash balances expiring at the same time as an easy payment plan. My balances are staggered such that the six month balances expire before (or after) the next easy payment plan. Good news is that I was quoted a 2 day turnaround on my allocation request. ... View more

@jayceebee23 I'm doing the same thing with a spreadsheet. The important thing when calling in is to tell them how to allocate your payment, and don't worry about how the payment was allocated. The CSR will ignore what happened when you call in.  These bullets below will help you spend as little time on the phone as possible: Pay at least 2 weeks early so the allocations happen prior to the statement close date. My transfer for August took about 2 weeks for the transfer to complete. My September allocation was filed on 9/1 and completed on 9/12; the last workcase on 8/16 was completed on 8/29) For each balance, have the initial purchase date, purchase amount and purchase expiration date. I would also have the company name (seller) for the  item purchased (all of this should be listed on your statement). Tell them the dollar amount you want allocated to each balance. Don't use the word transfer. For example, if you made a $205.00 payment, you want to allocate $35.00 to the 24 month payment plan of $700.00 made on 1/12/2018, $70.00 allocated to the 6 month purchase of $105.00 made on 8/15/2018 and the remaining $100.00 allocated to the 6 month purchase of $250.00 made on 5/11/2018 Completely allocate the payment. If you don't specify where it goes, the PayPal Credit CSR will ask you what to do with the remaining. In my case, I had 2 easy payment plans that specified a payment amount, and I restated those amounts in the allocation (e.g., allocated $31.25 to the easy payment plan of $750 ending on 5/12/2020 and $50.00 to the easy payment plan of $1,200 ending on 8/11/2019 Make sure your payment matches or exceeds the minimum amount. Otherwise they won't let you request the allocation Ask them to tell you the remaining balance for each allocated portion of the payment after each request. This will allow you to match this up correctly When you get an email stating the (allocation) work case is closed, wait another day before double checking the balances I'm now working a 2 week cycle.  Pay 2 weeks early, check the balances a day later, call to allocate the payment, wait 2 weeks, check the transfer against your spreadsheet (rework balances for next payment) and restart the cycle. My last 2 allocations took 11 days and 12 days, so it appears a 14 day cycle gives you enough room for delays.       Finally, I would urge all PayPal credit users with multiple balances (particularly these with easy payment plans) to pay any 6 month expiring balance a full month ahead of schedule, and increase your payments to the easy pay balances once those are paid off. If there's a problem, you have 30 days to reallocate your payment to the next expiring balance without getting hit with interest. My guess (which I'll know in a few months) is that once the 6 month balances are gone, the 24 month easy pay balances will apply payments correctly. ... View more

Overpayment applied completely to easy pay plan expiring next (in March 2019) vs. next expiring balance (expires Nov 2018). Looks like I'll have to call in each month to reallocate payments. Next month I will test one payment (with an overpayment above the minimum payment) to see if the zero owed easy pay balance is skipped or if the overpayment applies to it.  I don't believe there's any workaround other than calling PayPal Credit to have payments reallocated. ... View more

Results from minimum payment. Easy pay is any balance where the amount is spread evenly across 24 months. For illustration purposes, I paid $200 on the minimum. The payment allocated perfectly to two of my three easy pay balances (e.g., $100 and $75, leaving $25 to allocate). The third easy pay balance, which should be $20/month, now states $0 is due per month due to the overpayment from last month (which brought it down to $50 remaining). Therefore the remaining portion ($25) went to the next expiring 6 month balance. I am paying the second (over) payment today, but I expect it will go against the next two expiring balances (since this second payment will pay off one 6 month balance). This is actually working the way I want, because it will ensure I can pay off the 6 month balances before they expire (which would be before the next easy pay expires). I'll report back on the results from that second payment tomorrow. ... View more

I believe this whole issue stems from a synchrony system limitation. I used to have multiple expiring balances and payments down to a science and now I have to call every month to allocate my payments. It's such a problem that it takes about 2 weeks to get an allocation done. Easy pay used to work perfectly, it would take the amount, split it over 24 months and automatically allocate your payment across each balance. Everything else went to the next non-easy pay balance that expired.    I did talk to a customer service rep, who explained any payment above the minimum now goes to the easy pay plans first. This can really **bleep** you up, because something that is due in 7 months will be paid before a balance expiring in 2 months. I'm testing a minimum payment (to see how this allocates across my 3 easy pay balances) and then one more payment after that point. I hope that some combination of multi-payments will at least simplify the allocation (take the $100.00 payment and allocate it to the balance from 3/1/2018). ... View more