Hello, recently I bought digital goods from someone online, he was supposed to deliver the files for me to download through E-mail. He never did. It has been months since I paid him. Today I finally opened an item not received dispute and escalated it to a claim right away, currently Paypal is awaiting the seller to respond, the status of the case is "Need Seller Response", and according to an email Paypal sent me the seller has up to 10 days to provide more information and no further action I need to take. What am I asking is is this normal? Will I be waiting 10 days till I get my refund? What are my chances for a refund? What if the seller never responds?
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