Hi @Jacobdoug147,
Thank you for your post!
I am sorry about your issue. Buyers have 180 days to open a case, according to our Buyer Protection Policy.
If your case is under review, after the investigation, the relevant department will inform you about the outcome of the case. You can find here, more information on our Seller Protection Policy.
If you need further assistance, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out via private message through Facebook or send a direct message through Twitter.
I hope this helps.
Cristina
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