Did you ever resolve this issue? I have had the same problem since January - it is still ongoing. Account has been on and off hold because of the automatic limitation - but i still cannot actually enter the information or submit it - I keep getting the technical difficulties message. I think i have made about 40 phone calls to support, probably 20 odd emails, tried different browsers, used their special 'link' a number of times and nothing has worked. I don't udnerstand why they cannot enter the information and bypass all this manually.
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