I have this problem the buyer receives my item 2 weeks ago and send me message that it was beautiful and she was happy with it and there was a small problem with the lock bag very small scratch but then send her a new lock to replace it now she is complaining with the straps for the 1st place she did not mention it when it arrives and the only problem is the small scratch very unnoticeable and after 2 weeks complaining with the straps bag now i ask her to just return the bag cause its a 650$ and got no response but file a refund I don't know how this kind of people can sleep soundly hope karma gets them! And this paypal is a scam!! Paypal is not fair in terms of SELLERS rights!!! Paypal you have money because of us sellers!! Please try to be considerate on our side!
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