PayPal said the same to me and closed the case,my situation is slightly different but I've still been done by a unauthorized transaction a 3rd party compromised a ebay account I purchased from,so I'm worried if the scammer might have got there's hands on my info or account,PayPal have done nothing to support this I can't even disput against there disision even though I've got proof from ebay it was a fraudulent transaction so I feel like I've been left high and dry,my bank can't help me and because I I reported it to PayPal I'm not able to make a claim on Ebay know for items not received, how you supposed to fight a case when there's a lack of help and human communication. I'm so sorry to here about you case that is just frightening and just unacceptable by PayPal I feel your frustration, I've replied to you because no one eles seems to be responding to you or me either I do hope you get it sorted,good luck stay safe and let me know how you got on. All the best Jane🌈
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