I purchased a pond vaccum via ebay back in 0ct 16 and didnt realise at the time i had paid through payplal but as a guest. We used the item for the first time a couple of weeks ago and it started smoking and let off fumes like it was scorching. I've tried to contact the seller via phone, but it goes to voicemail, and the box is full. Their email address comes back as undeliverable, although they are still trading on ebay, and their returns policy says not to return anything until theyve been contacted. I have the transaction showing on my cc statement but how do i proceed with getting my money back?
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