PayPal did not review all the facts in my case and refunded the money and droped the ball on return not even a tracking #. Here the facts. Please don't let PayPal get away with it. This happened to me. I sold Canon 70 200 lens on EBay #192044780534 12/11/16 Delivered on 12/15/16 with tracking posted to PayPal. So PayPal holds funds. On 2/1/17 Buyer says autofocus stopped working. Opens a despute on EBay and that was declined and EBay closed. Then Buyer goes to PayPal and asks for a refundon 2/23/17 and is refunded the full amount + shipping. I appeal and on 3/8/17 my appeal is denied. PayPal does not even ask for a tracking # to return item to Seller in my case. This is nothing more that theft. PayPal holding funds as long as possable to use for there own interest. Then unwilling to do the correct thing. In my case paypal used funds for 74 days. Ebay says I am correct, I sold like new. With no warrantee. At the most 30 days would be a gray area but 74 days. PayPal then ignored me and refunded the buyer that broke the lens and did not require the buyer to even return the lens with tracking number. If you feel treated unfairly don't let paypay off they must be making so much by holding money, and then not responsible about dispersments, they could have kept my money and I woulkd not know? Course of action against PayPal small claims etc. PayPal Inc. 2211 North First St. San Jose, CA 95131 PayPal Agent for Service, Vivian Imperial at C.T.Corporation Systems 818 W. 7th St. Ste 930 Los Angeles, CA 90017
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