I have tried to make a complaint but it is not working as it keeps coming up that the transaction number is invalid! I have paid for books from two different sellers, the books did not arrive, I asked if they could resend which they couldn't so they said they will refund the money. My bank account has not been refunded. When I look on eBay they have added the money as a refund then underneath there is another transaction with the minus sign against the price of the books? What does this mean? How do I get my refund?
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