Also ran into the problem today of not being able to add funds. I got past the first and second line support, but even at third line, the answer was consistent. Then "solution" was to wait 24-48 hrs and try again, allowing security to "cool down". When I pressed for more info on what this meant, was told even they don't have access at their level and that a subpoena would be needed to get the info I was asking for. Not a comforting result for my 1 hour on the phone. As others have mentioned, sending money will still work and just pulls from the linked accounts, so I did use that option. Still a bit unsettling that there is a random/unknown failure preventing the addition of funds.
... View more