On 17th April I purchased a camera lens from Milhousebeauty via eBay. The listing stated, fast shipping, UK local stock and item location London. After waiting over three weeks and several messages the lens had still not arrived, so I lodged a claim with PayPal for " item not received ". It finally turned up on the 14th May, nearly a month later. from Belgium. I found that the item did not match the sellers description, BUT, because the lens was actually delivered PayPal cancelled the claim for, not received. That may be understandable, but, they appear to be refusing to open a case for, not as described. They say that two claims can not be made for the same item. In this case that does not make sense as I was clearly unable to examine the item before it arrived. Any suggestions. G. Rayner.
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