That is what my initial thought was too but they are demanding a full refund....... I forgot to state that their address is not verified to boot. I'm trying to avoid them opening a case and it being desided in their favor....... if that is going to be the end result I'll just refund them in full and take it on the chin.
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I shipped an item from the U.S. to Japan, as always I printed the label, it cost about $15. The item was returned to me as "undeliverable as addressed" and my question is, do I have to refund the shipping?
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