Arrogant and Ignorant and very much out of touch with real people type Answer Too Many Incorrect Assumptions We the users are not stupid. We know which button to push to upload we know how to complete the upload I am MAD cause about 6 days ago following up wirh a case, my supportting documents appeared that they had been uploaded 1. No one would tell me if they in any of the departments working on my case actually received it or see it 2. And the instructions and options of how to upload is outdated 3. Why in the heck dont you have this option of uploading supporting documents on the same page where we are initiating opening up a case? why is it hidden? My case is resolved at this point but to this day, about a week later I still don't know if anyone ever received the uploaded documents, apparently they did that's how the case finally was resolved but still no one would admit to it which makes me frustrated for if I were to do this again for another case I still don't know how to do it or if my process was correct or not
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