So hello everyone I am a seller on Ebay and recently in December I sold an item on eBay for 179.99$ which was the item that was bought from the buyer. Now Ebay requests for Payment paid first to Paypal before they gave me the Send clear notice and I shipped the item 2 days later because I promised up to 2 business days. The buyer apparently paid with a check and it said it's processing and how on Paypal the title says "Payment received" never payment was still processing afterwards. So I shipped the item then at that point. So after I shipped the item only 5 days later was wheN Paypal then sent me another Email saying that the buyer's check was cancelled and I should contact the buyer on eBay. However when I tried to contact the buyer on Ebay or Paypal, they never responsed and I filed a claim through Ebay which claimed that Paypal was suppose to release the payment after multiple weeks BECAUSE even if the buyer canceled, ebay says that only Paypal has the credit information of the buyer and could give me my payment. Now I filed on Ebay and they say to speak to Paypal, but I spoke to multiple Paypal representatives to speak to eBay. I am very conflicted on what to do at this point. Btw I only shipped the item when Ebay said buyer paid to Paypal and Paypal said Payment received not before hand. Just that multiple days after I sent the item, the buyer retracted the item. I feel really cheated and ignored by both Paypal and Ebay where I've done a lot of transaction with. I would like to seek for some help or assistance. Even to this day, Paypal still says Payment received.
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