We have an auto recurring option for our subscribers and for some reason, few of our subscribers who have renewed through this option, we did not receive the renewal notification that we normally do from Paypal. Here is an image from the most recent case that we have.
The last email notification received was for 2015, when in fact she has made a renewal in 2016. We checked in our Paypal account and true enough there was a payment made on 8 Sept 2016 for the renewal.
This is not the first time we face this, there were few other similar cases, and since we didn't receive any notificaiton, we stopped their subscriptions and will only know when our subscribers wrote or call in to tell us that they have not received their magazines.
Please assist us and look into this technical issue and hope we can resolve this soonest possible.
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