I am trying to use the "Report a Prolem" function as some products I ordered in November have not been received. However, I can only get as far as the second screen where it asks me to "Tell us a bit more about the problem" and "Provide other Details" as it is not allowing me to input any information on either of these pages. Please help! I have tried in both Chrome and Firefox. I have never had this sort of problem in the past although it was probably been several months since I reported anything to Paypal.
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Thanks for your suggestion—ticking 'decline refund' actually erased my message and opened a whole new window, so I think that is an entirely different option. However, after a bit of experimentation I discovered that the problem was the £ symbol in the "Refund requested" box. When I removed the £ symbol from my requested amount, the information was accepted. Very odd.
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Hello all, A seller has offered me a partial refund and I want to decline and request a different amount. However, when I fill in the form and press 'continue' I get an error message informing me that "some required information is missing" (see photo). What is missing?! Please help. I have tried several different browsers and always get the same message.
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