I sold some items in August 2016, then unfortunately had a heart attack and mild stroke. Checking my PayPal account a few months after when I recovered I discovered my $12,000 was frozen. I had to supply a heap of info. I explained that I wasn't a business, didn't have business tax returns, didn't have a business operating no (ABN), didn't have invoices or supplier details of what I was selling and couldn't contact the Ebay customers I sold to months ago about the items I had sold. All were sent with tracking and received with complaint, except for a scammer wanting his money back after a few days before the item had arrived. I can't contact them because after 60 days Ebay removes the sold details! All I got back were robot replies for months and months. They just didn't or couldn't read my responses. So I escalated my complaint...that's how many complaints they get, it takes 45 days to reply. So I complained to the Financial Ombudsman and have taken them to court. PayPal reponded by closing my account and freezing my $12k until March 2017. My next move has been to go to a Federal Senator, contact a national TV Show (well 2 of them) and I will then follow up with my Court action. See my Facebook page - PayPal Problems. I worked in a bank for 40 years and if I had treated one of my clients like this I would have been sacked and may have ended up in court. You do it thousands times a day. Reading PayPal Australia Facebook page is a revelation with it's daily complaints of their complete lack of service and disregard and disrespect towards customers.
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